Refund Policy
Try before you pay
Every new workspace gets a free Pro trial without a card, and the Free plan is free forever — so you can check that ReachPilot fits before paying.
14-day money-back on your first payment
If you are not happy, ask within 14 days of the first payment of a subscription and we will refund it in full. Renewals and plan changes after that are not refunded, but you can cancel at any time and keep your plan until the end of the period you paid for.
How to cancel or ask for a refund
Cancel from Billing → Manage billing in your dashboard. For a refund, email [to be completed] from your account address. Payments are processed by Paddle, our merchant of record, which issues the refund to your original payment method; it usually appears within 5–10 business days.
Exceptions
We may refuse refunds for workspaces suspended for breaking the acceptable-use rules. This policy does not limit any rights you have under consumer law.